PetPal takes care in safeguarding your personal information and in complying with all applicable Federal and Provincial privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, e-mail address, and phone number), and we want you to know how we handle your information.
References to “PetPal” in this document mean its affiliates, owners and designees. Its website is referred to as “Site” or “Sites.” This Privacy Policy (“Policy”) describes the information, privacy and security practices for our Sites and retail operations. We understand and respect your privacy. We provide notice of our information handling practices; give choices about how your personal information will be used; give the opportunity to update or change your personal information; use information security safeguards; limit the sharing of your personal information; commit to complying with applicable privacy requirements; and provide ways for you to contact us about privacy concerns.
When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy.
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
We may collect personal information when you take advantage of our products and/or services, such as pet styling, dog grooming, cat grooming, dog training, doggy daycare, cat boarding dog boarding; establish or update an account with us; subscribe or update to our mailing list and other programs; enter a contest or sweepstake; participate in a survey; provide us with comments or suggestions; or call us for customer service. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail, by e-mail, by telephone, and with general marketing communications for product or service-specific information.
When shopping at our retail store, if you use a credit/debit card for your purchases, we may collect your credit/debit card information to process your purchases and may use your information to keep a history of your purchases. We may also use your credit/debit card information to identify you as a customer and to send you marketing communications.
When you make a referral via our Referral Program, we will record your information and your referral’s information for discount redemption purposes and may use your information and your referral’s information to send any marketing communications.
When signing up for our special offers and mailing list, we will ask you to provide your name, physical address, phone number, e-mail address and other information about yourself and your pets. We use this information to administer the program; provide customer service; offer new products and services; measure and improve our marketing endeavors and service offerings; tailor our offerings to your preferences; and send you marketing communications.
When participating in other PetPal activities, such as entering a contest or sweepstake, registering for programs, or participating in a survey, or when you contact PetPal with a question or concern, we may ask you to provide your name, physical address, phone number, e-mail address and other information about yourself and your pets to administer the activity and deliver marketing communication to you.
We may share your personal information with carefully selected third-party service providers to provide services to you, process payments; provide customer service; send marketing communications; maintain our special offers and programs; monitor Site activity; conduct surveys; maintain our customer database; send regular mail and e-mail; and administer drawings, contests, and rebates. We will share your personal information with our carefully selected third-party service providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing PetPal services. For all third-party financial service/product providers, such as for credit card payment processing, these are governed by the third-party provider privacy policies. When you conduct business with third-party providers, we encourage you to read their privacy policies to learn how they collect and use information about you.
We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and PetPal. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution, or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected.
GENERAL INFORMATION ABOUT OUR SITE AND THE INTERNET
Our Site uses Internet (or “Web” or “Website”) technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site most are visited and helps improve our understanding of our customers’ Site experiences. This practice also helps us improve the quality of online shopping experiences by recognizing and delivering more of the features, services, and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor’s use of our Site.
Our Site may use “cookie” technology. A “cookie” is a small data file that a Website may send to your Web browser and store on your hard drive. Our Site uses cookies to simulate a continuous connection-cookies let us “remember” information about your preferences and session and allow you to move within areas of our Site without reintroducing yourself. No personally identifiable information is stored in these cookies. You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our Site.
Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. Our Site may also use other technologies to track pages of our Site viewed by visitors, commonly referred to as “tracer tags” to help us understand how visitors use our Site.
As a convenience to you, PetPal provides links from its Site to third-party Websites. The inclusion of these links does not imply PetPal’s endorsement of other companies, their Websites, or their products and services. This Policy does not apply to other Websites that may be accessible through our Site. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you.