Planning a Vacation? Let Us Care for Your Furry Friends!
Why Us?
- Fear-Free facility and equipment: Our modern, bright, and clean facility are tailored to your dog’s comfort and safety and is in line with our certification of Fear Free. Each private suite is equipped with orthopedic, chew-proof, and anti-microbial dog beds.
- Safety First: Our facility is equipped with smoke detectors, carbon monoxide detectors, sprinklers, surveillance cameras with sound, and we’re just minutes away from the nearest fire station—your pet’s safety is our top priority.
- Daily updates: We provide an easy route for you to get updates from us though whatsapp, email and Instagram
- Regular potty breaks: Regular walks ensure your dog has enough time to go potty and to enjoy fresh air.
- Complimentary bath and brush: dogs that are staying for 5 days or more (given your dog was groomed less than 4 weeks ago and or is matt free)
- Usage of essential oils: to reduce stress we use pheromones that help calm dogs during night
- Calming Music: It has been proven that classical music, calms dogs and helps them sleep faster!
Policies
- We require two daycare visits before a boarding stay to help your dog feel at home.
- Reservations: A non-refundable deposit for the first night’s stay is required at least one week before the service period. Full payment is due upon drop-off.
- Please note that a valid credit card number is required on your account to reserve overnight stays and for any incidentals incurred during your dog’s stay with us.
- Cancellations: Overnight boarding: 72 hours’ notice required. Deposits are non-refundable but can be converted to store credit with sufficient notice.
We do charge a half day of daycare if you pass the check-out time!- There is a $10/day surcharge for statutory holidays
- All food and snacks must be supplied or specified by the pet’s owner. Please bring a sufficient supply of food and snacks to cover your pet’s entire stay including additional food for an extra day or two in case of an emergency. Should your dog run out of food or snacks, you agree to have us supply the same or comparable food or snacks for your pet. If you are unable to bring any food or snacks, we carry a variety of healthy and nutritious products at our store that are available for purchase. Please note to ensure the well-being of your pet, we will not feed anything unless provided or directed by you. All incidentals will be charged to the credit card provided on the account. Any treats or belongings should be identified to our staff at the time of drop-off/check-in so that the items can be identified and checked.
- All pre-paid packages purchased have a validity period and will be deemed invalid beyond their expiration date. Daycare packages are valid for a period of SIX (6) months from the date of purchase and boarding/overnight stay packages are valid for a period of TWELVE (12) months from the date of first use.
- All pre-paid packages are NON-REFUNDABLE, NON-EXCHANGEABLE, and NON-TRANSFERRABLE. In certain circumstances, the expiration date on daycare and boarding packages may be extended via a 30-Day Package Extension Fee.
- Also, please note that daycare and boarding packages can only be used by dogs in the same household and cannot be shared with other dogs who do not live at the same home address.
Drop-Off & Pick-Up Times
To ensure rooms are ready for each guest and allow for proper housekeeping, we kindly ask you to adhere to the following schedule:
Check-In Hours:
Monday–Friday: 12:00 PM–5:00 PM
Saturday & Sunday: 12:00 PM–4:00 PM
Statutory Holidays: Not available
Check-Out Hours:
Monday–Friday: 9:00 AM–12:00 PM
Saturday & Sunday: 9:30 AM–12:00 PM
Statutory Holidays: Not available